Government errands,
done for you.
Tell us what you need. A verified officer or broker at NTSA, Lands, KRA, NRB or DCI does the legwork. Your money stays in escrow until you say the job is done.
Fixed price, shown first
Government fee and our charge, before you pay.
No account needed
Your M-Pesa number is enough to pay and track.
Paid only when it’s done
Not right? Dispute it before you approve.
Choose what you need
Pick the office you’d normally have to visit.
Most requested
See all 20 servicesLogbook transfer follow-up
A broker lodges your documents; an NTSA officer processes the transfer and releases the new logbook.
Motor vehicle search
Official search showing the registered owner, caveats and logbook status before you buy a car.
Land search – Ardhi House
Official search at the lands registry (Ardhisasa) showing the owner, encumbrances and caveats on a parcel.
Certificate of Good Conduct follow-up
We apply on eCitizen and follow up at DCI until your certificate is released. You attend fingerprinting in person.
National ID replacement follow-up
After you apply at a registration office, an officer tracks your replacement ID through production and tells you when to collect.
Passport application assistance
We fill and pay your eCitizen passport application (66-page booklet), book your biometrics slot and follow up until it is ready. You attend biometrics and collect in person.
How it works
Your money moves only at the last step, and only when you say so.
-
1
Choose a service
The price is fixed up front — government fee plus our service charge.
-
2
Pay with M-Pesa
Enter your PIN. The money goes into escrow, not to anyone yet. No account needed.
-
3
We do the legwork
An officer at the right station, a broker, or both are assigned. You get an SMS at every step.
-
4
You approve
Approve and the team is paid. No reply in 72 hours and it releases on its own.
Have these ready
- A phone with M-Pesa and enough balance
- A photo or scan of your national ID
- A passport-size photo
- Details for the service, such as a vehicle number or land parcel number
Stuck? Talk to a person.
Our support team can walk you through any step, in English or Kiswahili.
Questions people ask
Is eServiz a government service?
No. eServiz is a private company. We connect you with verified government officers and licensed brokers who handle the errand, and we hold your payment until you approve the work.
When is the officer or broker paid?
Only after you approve. Your M-Pesa payment waits in escrow; if you do not respond within 72 hours of the work being marked done, it releases automatically.
What if something goes wrong?
Open the request and tap Dispute. The money stays in escrow while our team reviews it, and we refund to your eServiz wallet if the work was not done.
Do I need an account?
No. Your phone number is your ID. Track any request with its number and the phone you paid with, or create an account to keep everything in one place.
Officer or broker?
Jobs from your station land in your queue. Finish them and cash out to M-Pesa.