How it works
You choose. We do the legwork. You approve.
eServiz connects you with verified government officers and licensed brokers. Your payment waits in escrow until you say the work is done.
How it works
Your money moves only at the last step, and only when you say so.
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1
Choose a service
The price is fixed up front — government fee plus our service charge.
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2
Pay with M-Pesa
Enter your PIN. The money goes into escrow, not to anyone yet. No account needed.
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3
We do the legwork
An officer at the right station, a broker, or both are assigned. You get an SMS at every step.
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4
You approve
Approve and the team is paid. No reply in 72 hours and it releases on its own.
Escrow on every request
Nobody is paid until you approve.
Your M-Pesa payment waits in escrow while the work is done. You check it, approve, and only then do the officer and broker get paid. If you don’t respond, it releases on its own after 72 hours.
- Paid and held in escrowMon 21 Oct, 09:12
- Officer and broker assignedMon 21 Oct, 09:13
- Transfer processed at NTSAWed 23 Oct, 14:40
- Waiting for your approvalFri 25 Oct, 10:05
- Team paidAfter you approve
- EscrowKES 3,200 · held
Questions people ask
Is eServiz a government service?
No. eServiz is a private company. We connect you with verified government officers and licensed brokers who handle the errand, and we hold your payment until you approve the work.
When is the officer or broker paid?
Only after you approve. Your M-Pesa payment waits in escrow; if you do not respond within 72 hours of the work being marked done, it releases automatically.
What if something goes wrong?
Open the request and tap Dispute. The money stays in escrow while our team reviews it, and we refund to your eServiz wallet if the work was not done.
Do I need an account?
No. Your phone number is your ID. Track any request with its number and the phone you paid with, or create an account to keep everything in one place.
How do I get updates?
By SMS at every step, and by email if you give us an address. You can switch either off under Me › Settings.
Can I work as a broker or officer?
Yes. Apply on the Work with us page and upload your ID; we verify every partner before they can take a job.