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eServiz

Privacy notice

Last updated 26 October 2026

What we collect

Your name, phone number, email if you give it, the requests you make, M-Pesa payment references and, if you upload them, identity documents.

Why

To carry out your requests, take and refund payments, verify identities, send you SMS and email updates, and meet our legal obligations under the Data Protection Act, 2019.

Who sees it

Only the officer or broker handling your request sees what they need for it, and they see your request number rather than your documents unless the errand requires them. Identity documents are stored privately and opened only by you and our verification team.

Your choices

Switch SMS or email updates off under Me › Settings. Ask us for a copy of your data or to correct or delete it at the support address in the footer.

Forgot password?

Don't have an account?

Already have an account?

Your Cart

item(s)

Total

Held in escrow until you approve the completed work

Your M-Pesa number

It's your ID here — we'll send the payment prompt and updates to it.

+254

Karibu tena

This number has an eServiz account.

How would you like to continue?

M-Pesa prompt goes to

Check your phone

Enter your M-Pesa PIN to pay .

Waiting for confirmation · s

Payment not completed

Paid — we're on it

Your request went straight to the responsible office.

Save your request number — you'll need it with your phone to track.

Fund Your Wallet

Current Balance

+254

Enter your Safaricom number. You'll receive an STK push to authorize.

Verify your identity

You can browse and add services to your cart now. To complete checkout, we need to verify your identity — it's required by law and keeps everyone safe.

Your documents are encrypted and only used for identity verification. We never share them with third parties.

Upload your documents

Upload clear photos or PDF scans. Max 5MB each.

Progress /

We verify documents within 24 hours. You'll be notified by email.

Order placed successfully

Your payment is safely held in escrow while our team gets to work.

Request #
Amount in escrow
Estimated time

What happens next

Identity verified

Your KYC documents are on file

Payment held in escrow

Funds stay secure until you approve the work

Assigning to a civil servant or broker In progress

We're matching your request to the closest qualified worker

You approve → payment released

We'll notify you when the work is done

You can track progress, upload documents, or chat with your assignee from My Requests at any time.

Questions? Contact support@eserviz.africa