Skip to content
eServiz

For brokers and government officers

Get paid for the errands you already run.

Customers pay up front into escrow. You do the work, they approve, and your share goes to M-Pesa. No chasing payments.

Apply as a broker Apply as an officer

Already work with us? Sign in to your portal

Broker

You lodge documents, follow up at government offices and collect or deliver results.

You’ll need

  • National ID
  • Passport photo
  • KRA PIN certificate
  • Certificate of good conduct

Government officer

You work at an agency station and process eServiz requests that are routed to your desk.

You’ll need

  • National ID
  • Passport photo
  • Staff ID or appointment letter

From application to first job

  1. 01

    Apply

    Tell us who you are and where you work. Takes three minutes.

  2. 02

    Upload documents

    Photos of your ID and the documents for your role. Stored privately.

  3. 03

    We verify you

    Our team checks every document, usually within two working days. We text you the result.

  4. 04

    Take jobs

    Jobs from your station arrive in your queue. Cash out to M-Pesa after each approval.

Questions people ask

Is eServiz a government service?

No. eServiz is a private company. We connect you with verified government officers and licensed brokers who handle the errand, and we hold your payment until you approve the work.

When is the officer or broker paid?

Only after you approve. Your M-Pesa payment waits in escrow; if you do not respond within 72 hours of the work being marked done, it releases automatically.

What if something goes wrong?

Open the request and tap Dispute. The money stays in escrow while our team reviews it, and we refund to your eServiz wallet if the work was not done.

Do I need an account?

No. Your phone number is your ID. Track any request with its number and the phone you paid with, or create an account to keep everything in one place.

How do I get updates?

By SMS at every step, and by email if you give us an address. You can switch either off under Me › Settings.

Can I work as a broker or officer?

Yes. Apply on the Work with us page and upload your ID; we verify every partner before they can take a job.

More answers →

Forgot password?

Don't have an account?

Already have an account?

Your Cart

item(s)

Total

Held in escrow until you approve the completed work

Your M-Pesa number

It's your ID here — we'll send the payment prompt and updates to it.

+254

Karibu tena

This number has an eServiz account.

How would you like to continue?

M-Pesa prompt goes to

Check your phone

Enter your M-Pesa PIN to pay .

Waiting for confirmation · s

Payment not completed

Paid — we're on it

Your request went straight to the responsible office.

Save your request number — you'll need it with your phone to track.

Fund Your Wallet

Current Balance

+254

Enter your Safaricom number. You'll receive an STK push to authorize.

Verify your identity

You can browse and add services to your cart now. To complete checkout, we need to verify your identity — it's required by law and keeps everyone safe.

Your documents are encrypted and only used for identity verification. We never share them with third parties.

Upload your documents

Upload clear photos or PDF scans. Max 5MB each.

Progress /

We verify documents within 24 hours. You'll be notified by email.

Order placed successfully

Your payment is safely held in escrow while our team gets to work.

Request #
Amount in escrow
Estimated time

What happens next

Identity verified

Your KYC documents are on file

Payment held in escrow

Funds stay secure until you approve the work

Assigning to a civil servant or broker In progress

We're matching your request to the closest qualified worker

You approve → payment released

We'll notify you when the work is done

You can track progress, upload documents, or chat with your assignee from My Requests at any time.

Questions? Contact support@eserviz.africa